Watch Nest ("we", "us", "our") is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.
Who We Are
Watch Nest is a pre-owned luxury watch dealer operating in the United Kingdom. We buy and sell pre-owned watches from private individuals and collectors across the UK.
The easiest way to reach us about your data is through our contact page.
What Data We Collect
When you interact with us — whether submitting a watch valuation, making a purchase, or contacting us — we may collect:
- Full name and contact details (email, phone, address)
- Watch details and photographs you submit for valuation
- Payment information (processed securely — we do not store card details)
- IP address and browser information when you visit our website
- Communications between you and Watch Nest
Why We Collect It
We use your data to:
- Provide watch valuations and purchase your watch
- Process sales and arrange delivery
- Respond to your enquiries
- Comply with our legal obligations
We never sell your personal data to third parties. We will never share your information with advertisers.
How Long We Keep It
We retain customer records for 6 years in line with HMRC requirements for financial records. Valuation enquiries that did not result in a transaction are deleted after 12 months.
Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where no legal obligation requires us to keep it)
- Object to processing of your data
- Withdraw consent where we rely on it
To exercise any of these rights, get in touch via our contact page and we will respond within 30 days.
Cookies
Our website uses only essential cookies required for the site to function. We do not currently use advertising or third-party analytics cookies. You can control cookie settings in your browser at any time.
Third Party Services
We use the following trusted service providers to operate this website:
- Cloudflare — website hosting, content delivery and security (Cloudflare Pages).
- Resend — delivery of the emails generated when you submit an enquiry or valuation form.
These providers process data only to the extent needed to provide their service to us.
Changes to This Policy
We may update this policy from time to time. The current version will always be published on this page with the date at the top.
Contact
If you have any questions or concerns about how we handle your data, please reach us through our contact page.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has not been handled correctly.